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Terms of Service

These terms govern your use of Support Space and outline our mutual responsibilities.

Last updated: January 2025

Table of Contents

1. Acceptance of Terms2. Service Description3. Medical Disclaimer4. User Responsibilities5. Prohibited Activities6. Privacy and Data Protection7. Intellectual Property8. Service Availability9. Limitation of Liability10. Third-Party Services11. Termination12. Changes to Terms13. Governing Law14. Contact Information

1. Acceptance of Terms

By accessing and using Support Space ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Support Space is a platform that helps users find mental health services across the UK. We provide:

  • AI-powered matching to mental health services
  • A searchable directory of NHS, charity, and private mental health providers
  • Information about wait times, costs, and service availability
  • Crisis support resources and emergency contact information

    • Support Space is an information service only. We do not provide direct mental health treatment, therapy, or medical advice.

    3. Medical Disclaimer

    IMPORTANT: Support Space is not a substitute for professional medical advice, diagnosis, or treatment.

  • We do not provide medical or mental health services
  • Our AI assistant provides information only, not medical advice
  • Always seek the advice of qualified health providers with questions about medical conditions
  • Never disregard professional medical advice because of information from Support Space
  • If you think you may have a medical emergency, call 999 immediately

    • The information on Support Space is provided for educational and informational purposes only.

    4. User Responsibilities

    When using Support Space, you agree to:

  • Provide accurate information when using our services
  • Use the platform only for its intended purpose of finding mental health support
  • Respect the privacy and rights of other users
  • Not attempt to harm, disrupt, or misuse our services
  • Not use the platform for any illegal or unauthorized purpose
  • Not share login credentials or allow unauthorized access to your account

    • You are responsible for maintaining the confidentiality of your account information.

    5. Prohibited Activities

    You may not use Support Space to:

  • Provide medical advice or treatment to other users
  • Share personal medical information of others without consent
  • Attempt to diagnose or treat mental health conditions
  • Harass, abuse, or harm other users
  • Distribute malware, viruses, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to scrape or collect data
  • Violate any applicable laws or regulations

    • 6. Privacy and Data Protection

    Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

  • We collect only necessary information to provide our services
  • We do not share your personal information with service providers without your consent
  • We implement appropriate security measures to protect your data
  • You have rights regarding your personal data under UK GDPR

    • For detailed information about our data practices, please review our Privacy Policy.

    7. Intellectual Property

    Support Space and its content are protected by intellectual property laws:

  • All content, features, and functionality are owned by Support Space
  • You may not reproduce, distribute, or create derivative works without permission
  • Service provider information is used with permission or under fair use
  • User-generated content (reviews, feedback) grants us license to use for service improvement
  • Trademarks and logos of third-party services remain property of their respective owners

    • 8. Service Availability

    We strive to maintain reliable service but cannot guarantee:

  • Continuous, uninterrupted access to Support Space
  • Error-free operation of all features
  • Accuracy of all third-party service information
  • Availability of external services we link to

    • We reserve the right to modify, suspend, or discontinue any part of our service with reasonable notice.

    9. Limitation of Liability

    To the fullest extent permitted by law:

  • Support Space is provided "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for our services (if any)
  • We are not responsible for the quality or outcomes of third-party mental health services
  • We are not liable for decisions made based on information from our platform

    • This limitation applies even if we have been advised of the possibility of such damages.

    10. Third-Party Services

    Support Space provides information about third-party mental health services:

  • We do not endorse or guarantee the quality of any third-party services
  • We are not responsible for the actions or services of third-party providers
  • Your interactions with third-party services are solely between you and them
  • We may receive referral fees from some services, which will be clearly disclosed
  • Third-party services have their own terms and privacy policies

    • 11. Termination

    We may terminate or suspend your access to Support Space:

  • Immediately, without prior notice, for violation of these Terms
  • For prolonged inactivity or misuse of our services
  • If required by law or regulatory authorities
  • At our discretion for any reason with reasonable notice

    • Upon termination, your right to use Support Space ceases immediately.

    12. Changes to Terms

    We may update these Terms of Service from time to time:

  • Changes will be posted on this page with an updated "Last Modified" date
  • Significant changes will be communicated via email or platform notification
  • Continued use of Support Space after changes constitutes acceptance
  • If you disagree with changes, you should discontinue use of our service

    • 13. Governing Law

    These Terms are governed by the laws of England and Wales:

  • Any disputes will be subject to the exclusive jurisdiction of English courts
  • If any provision is found unenforceable, the remainder shall remain in effect
  • These Terms constitute the entire agreement between you and Support Space
  • No waiver of any term shall be deemed a continuing waiver

    • 14. Contact Information

    If you have questions about these Terms of Service, please contact us:

    Email: legal@supportspace.co.uk

    Address: Support Space Ltd, [Registered Address]

    Phone: +44 20 1234 5678

    For general inquiries, please use our Contact page.

    Agreement Acknowledgment

    By using Support Space, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

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