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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Support Space.

Last updated: January 2025

Our Commitment to Your Privacy

At Support Space, we understand that mental health information is deeply personal. We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and security.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you use Support Space, we may collect personal information such as your name, email address, location, and mental health preferences to provide personalized service recommendations.

Usage Data

We collect information about how you interact with our platform, including pages visited, search queries, and services viewed to improve our matching algorithms.

Communication Data

If you contact us for support or feedback, we may retain records of our communications to provide better assistance.

How We Use Your Information

Service Matching

We use your information to match you with appropriate mental health services based on your location, preferences, and needs.

Platform Improvement

Usage data helps us improve our AI algorithms, user interface, and overall service quality.

Communication

We may use your contact information to send important updates about our services or respond to your inquiries.

Information Sharing

Service Providers

We do not share your personal information with mental health service providers unless you explicitly choose to contact them through our platform.

Third-Party Services

We may share anonymized, aggregated data with trusted partners to improve mental health service availability and quality.

Legal Requirements

We may disclose information when required by law or to protect the safety of our users and others.

Cookies and Tracking

Essential Cookies

We use necessary cookies to ensure our website functions properly and securely.

Analytics Cookies

With your consent, we use analytics cookies to understand how users interact with our platform.

Your Choices

You can manage your cookie preferences through our cookie consent banner or browser settings.

Your Rights

Access and Portability

You have the right to access your personal data and receive a copy in a portable format.

Correction

You can request corrections to any inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal data, subject to certain legal obligations.

Objection

You can object to certain types of processing of your personal information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us:

Email

privacy@supportspace.co.uk

Phone

+44 20 1234 5678

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.